FAQ

General

We are located in the Netherlands.

You can contact us through our contact forms on the website.

Logistic Services

Yes this is definitely possible. Fill in the designated form at our contact page or send an E-mail to info@sneakerlogistics.com.

When a shoe is not authentic you will be informed. The shoe will be labelled as fake in your inventory so that you can contact your supplier and ship back the item.

In general all your stock is welcome! However, depending on the volume we have to make an assessment of what is possible at the very moment. In order to make this assessment we would like you to fill in the designated form at our contact page.

When receiving your stock, we label all shoes with barcodes. These barcodes are linked to your account so that we can identify you as the owner. Also other data, such as the brand, SKU, shoesize and more are stored in the QR code.

All labels provided before 15:00 will be shipped out the same day.

All shipments are professionally packed and shipped in an unbranded shipping box.

The costs are variable and can be determined once we have an indication of your weekly volume, stock volume, return rate and additional services that you want to make use of. Therefore we would like to ask you kindly to fill in the designated form on the contact page so that we can offer you accordingly!

Yes, our facility meets all the criteria to insure your sneakers. Yet, the insurance should be arranged by yourself at your own insurance company. We do not offer this as a service, we just facilitate the acceptance of the insurance.

When an item gets lost in transit the responsibility belongs to the logistics partner, not to Sneaker Logistics.

If you are making use of our services we are fully liable for any differences occurred in your stock. There are some exceptions such as burglary, fire, water damage or any other forms of losing inventory that can potentially be covered by your insurance.

You have the full right to retrieve your stock at any moment for any purpose. We are also able to facilitate the transport for the transfer of goods

B2B Webshop

You can apply for access to the B2B webshop via the designated contact form.

You can download the B2B app in the “Apple App Store” en in the “Google Play Store“.

At this moment the access to the B2B app is free but this might be changing in the future.

You have to be a registered company with a valid VAT number.

If the order is paid before 15:00 the items will be leaving the same day with DPD.

The initial bulk order is always a “request”. Once the request has been accepted the bulk order is confirmed. Please note that these orders cannot be reversed as your order has been by placed by us in the wholesale supplier network.

In general the lead time of a bulk order is approximately 5 days. The expected shipping date is always communicated in the product description but is not absolute.

Yes this is possible, please fill in the address of your customer when placing the order.

Products

All shoes that are sold on our platform are 100% authentic and in deadstock condition. We will never sell counterfeit products.

No, we are not affiliated with Nike, Adidas or any of the other brands that we sell.

Orders & Shipping

All in stock items ordered before 15:00 CET/CEST will be shipped out the same day unless a different delivery time has been stated on the product page.

Yes, we ship worldwide.

All orders shipped to the Netherlands, Belgium or Luxembourg are shipped with DPD. DPD usually delivers in 1 day to NL and 1-3 days to Belgium or Luxembourg.
For parcels designated to other countries than the Netherlands, Belgium or Luxembourg we usually use DPD, DHL or UPS. This highly depends on the destination of the parcel.